Frequently Asked Questions

Company:

Q. Why should I choose Utility Pro?
A. Trusted since 1995 Utility Pro has been serving America providing Safety, Durability & Affordability.
We produce the highest quality reflective ANSI certified workwear for commercial and Individual use.
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Q. Does Utility Pro offer NET terms?
A. We ask that you fill out the wholesale application, once approved you will be given NET30 Terms.
Note: On the very last step of the payment page after you provide your shipping information, select (Net Terms) as the payment method.
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Products:

Q. Where are Utility Pro products made?
A. In high-quality facilities in Asia and other parts of the globe.
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Q. Do you provide samples?
A. Yes please ask your account rep for samples and product information.
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Q. Are Utility Pro products responsibly produced?
A. Yes, all of the products and packaging are 100% recyclable.
Utility Pro donates a portion of proceeds to global ocean cleanup.
Most of our staff are avid surfers and global travelers, We care immensely about the environment.
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Pricing:

Q. What is my wholesale price?
A. We offer attractive wholesale margins in order for you to maximize your profitability and savings.
Note: You will receive pricing details when you apply for your wholesale account.
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Q. Does Utility Pro consign product?
A. No, we sell directly to our partners.
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Q. Does Utility Pro do multi-level marketing?
A. No, we sell directly to our partners and customers.
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Q. Does Utility Pro work with wholesale distributors?
A. Yes, we work with 3rd party distributors.
Note: Please contact us to become a distributor. apply for your wholesale account.
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Inventory:

Q. Can I check inventory stock levels before placing my order?
A. Yes, items will display in-stock levels on the website.
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Ordering:

Q. How do I order?
A. When your wholesale application is approved, you will be given access via email to your personal online wholesale account, (Shopify) where you can place your orders & track shipments.
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Q. What is the minimum order?
A. There is no minimum.
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Q. Where can I log-in?
A. Click Here
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Q. Do I have to use the online ordering system?
A. We prefer you use the online ordering system, however, you can email us Purchase Orders if you prefer. Dave@msbnyc.com
Note: 96% of our customers use and prefer the online ordering system.
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Q. Do you offer drop-shipping?
A. Yes.
Once your wholesale application is approved you can download  an image packet along with product descriptions and an excel file for easy upload onto your website.
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Q. What forms of payment are accepted?
A. All major credit cards, Amazon Pay, PayPal, PayPal-Credit, Wire-Transfer, ACH, Paper Checks.
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Shipping:

Q. Is shipping free?
No, but we do offer shipping promotions frequently.
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Q. Do you ship Internationally?
A. No
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Q. How long does it take to get my order?
A. Shipping times vary depending on where you are, on average your order will arrive within 5 days or less. Orders leave our facilities in 24-48 business hours after we receive them
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Returns:

Q. What is your return policy?
A. If the product is defective in any way we will replace it free of charge.
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Support:

Q. Customer support?
A. Please email: Dave@msbnyc.com
Note: you will be assigned an account representative once you apply for a wholesale account.
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Advertising:

Q. Does Utility Pro advertise?
A. Yes, through print media, social media, promotions, & events.
Please contact marketing: Jerry@msbny.com